Check our frequently-asked questions below, or contact firstname.lastname@example.org and we'll get right back to you.
- How do I find more channels to listen to?
- How do I play my favorite channels first?
- How do I remove a channel from my mix?
- How do I hear a personalized greeting?
- Antenna won't start playing.
- Antenna is slow to play, or skips stories.
- Antenna doesn't work with my car's Bluetooth.
- Antenna has a problem I don't see here.
How do I find more channels to listen to?
On the player screen, tap the purple plus button to browse channels. You can scroll through categories or search for specific channels. Tap the small plus icon next to each channel name to add it to your mix. You can also browse our directory of current channels and stories to get an idea of what's playing.
How do I play my favorite channels first?
Tap the menu icon in the the upper left corner, and then tap the Subscribed menu item in the Channels section. You will see a list of all channels in your mix. Tap on a channel to view its profile, and then tap the Set Favorite button. When you go back to the Subscribed screen, you'll see a new section at the top, titled Favorites. Add as many subscribed channels as you like to this section, and when stories are available, they will play first. You can also drag and drop channels in this section to set the order in which favorite channels will play.
How do I remove a channel from my mix?
To remove a channel from your mix, tap the menu icon in the upper left corner, then tap the Subscribed menu item in the Channels section. This screen will list all channels in your mix. Stop subscribing to a channel by tapping the purple check button. When you return to the player screen (by tapping the menu button and then the My Mix menu item), your mix will refresh. It should no longer contain stories from any channels you've removed.
How do I hear a personalized greeting?
Antenna would like to say your name! Tap the menu icon in the upper left corner and tap the First Name setting to enter your name. You can hear a preview of how Antenna will say your name, by pressing the small purple play button. Once you've entered a name, Antenna will greet you each time a listening session begins.
Antenna won't start playing.
Antenna requires a network connection to fetch and play your mix. Please make sure you're connected to a wifi or cellular network before tapping the play button.
Antenna is slow to play, or skips stories.
Antenna plays content directly from each publisher, so if your network connection is strong and you are experiencing slow playback with a story, it may not be playable until later. Antenna will try for several seconds to load a story, and if it can't, it will automatically skip the story and try later.
Antenna doesn't work with my car's Bluetooth.
This is a known issue! We are working to make Antenna compatible with manufacturers' and after-market Bluetooth features.
Antenna has a problem I don't see here.
Please contact us at email@example.com to let us know the problem. To help us determine what's going on, please let us know your device model, iOS version, and what you were doing when the problem occurred. Thanks!